Cognity is an acclaimed System Integrator in CRM & Cx, Order Management, SOA, eCommerce and MDM
We collaborate closely with our customers to turn their vision into results and we serve the leading organisations in Europe, Middle East and South Africa, through our offices in London and our regional offices.
Cognity is an IT Services Provider with international presence, working actively with the leading Telecommunications Groups in Europe such as Deutsche Telekom, Orange, Vodafone, Telenor, and has 15+ mobile, fixed & convergent Operators as Customers.
Cognity was founded by a team of highly-qualified professionals, having long experience in the Information Technology (IT) & Telecommunications sectors in Southeast Europe and beyond. Our offerings are comprehensive IT solutions primarily for the top-tier companies of each market in the areas of:
- CRM & Customer Experience (Cx)
- Order & Service Management (OM)
- SOA•ESB•BPM
- Portals (eCommerce, eCare)
- Master Data Management (MDM)
- Data Quality & Data Governance
- Business Intelligence (BI) & Analytics • Campaign Management
- Vertical Telecommunications & Financial Services solutions
- IT Service Management (ITSM)
Cognity capitalises on the long-standing experience of its professionals in promoting and 'making happen' turn-key projects, as well as integrated solutions in these areas.
The complete product and service offerings of Cognity include high-calibre consulting services and turn-key projects in market sectors where our professionals have long and proven experience. These market sectors include Telecommunications, Financial Services, Pharmaceuticals and Consumer Goods. Cognity is certified with ISO 9001:2008 for the provision of high quality services to its Customers, substantially contributing to their excellence.
Customer ResultS
By blending the above focus areas with our strong industry expertise we help our Customers outperform their targets and generate value in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Improve Customer Experience
- Attract and Retain more Customers
- Increase their revenues and profitability
- Improve their business performance, by becoming more effective
- Expand in new areas and markets
Customer-centric
By adopting a Customer-centric approach, Cognity aims at the comprehensive coverage of the Customer's specific Business & IT needs. We aim at helping our customers improve their business performance by understanding their business needs, focusing on IT solutions that can transform these needs to their advantage, optimising business workflows and implementing the business systems that support them. Complete Customer Satisfaction is the cornerstone of all customer-centric activities ranging from marketing, to sales, professional services and support.
ApproacH
Our consulting services and comprehensive solutions cover the complete project lifecycle, ensuring that People, Process and Technology are fully aligned to the Business Strategy of the Customer and function properly in the overall ecosystem. An ecosystem that involvers the Customer's organisation, its end-Customers, its Partners and its employees. We provide front-office and back-office systems, solutions and integrated services, always aiming at solving the real-life business problems of our Customers. By following a proven and pragmatic methodology, which aligns Business and IT needs, Cognity professionals are able to deliver consulting services and turn-key projects on-time, on-budget and on-target for the Customers.
Key Differentiators
Our key differentiators lie in our ability to understand the enterprise Customers and their need for top-notch presales, after-sales and consulting services on each one of the globally leading products we represent. It has been our strong belief that an enterprise-grade product only reaches its full potential when it is being supported by the right people at the right time and place. Our ability to enable transformation in the business and IT environment of our Customers, is key.
